OPERATION MANAGER
Full Time • Monument
Benefits:
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
About Us
Voda Cleaning and Restoration is a trusted leader in cleaning, water, fire, and mold restoration services. We deliver high-quality, timely, and reliable results to residential and commercial clients. We are seeking an experienced and motivated Operations Manager to oversee daily operations, drive business growth, and ensure exceptional service delivery.
Voda Cleaning and Restoration is a trusted leader in cleaning, water, fire, and mold restoration services. We deliver high-quality, timely, and reliable results to residential and commercial clients. We are seeking an experienced and motivated Operations Manager to oversee daily operations, drive business growth, and ensure exceptional service delivery.
Position Summary
The Operations Manager reports directly to the Owner/CEO and manages all aspects of company operations, including staff leadership, performance monitoring, service quality, and business development. This role requires operational excellence, strategic vision, and hands-on leadership to expand market presence and ensure sustainable growth.
The Operations Manager reports directly to the Owner/CEO and manages all aspects of company operations, including staff leadership, performance monitoring, service quality, and business development. This role requires operational excellence, strategic vision, and hands-on leadership to expand market presence and ensure sustainable growth.
Key Responsibilities
Operational Management
- Oversee day-to-day operations across all service lines, ensuring consistent, high-quality service.
- Manage inventory, equipment, and supplies to maintain operational readiness.
- Analyze AR, AP, and cash flow to identify process improvements.
- Train, mentor, and support field and office staff.
- Manage emergency service scheduling and readiness.
Daily & Weekly Oversight
- Review Workiz data, financial reports, and performance metrics.
- Plan daily priorities for administrative, sales, and operational tasks.
- Support staff by resolving challenges and workflow obstacles.
- Track weekly sales performance, advertising results, and job completion rates.
- Ensure timely follow-up on leads and efficient job closures.
Monthly Reporting & Analysis
- Generate revenue and sales performance reports.
- Review P&L statements, expenses, and cash flow to maintain profitability.
- Submit end-of-month bookkeeping and royalty reports.
- Network with referral sources to drive new business.
Business Growth & Strategy
- Develop and implement strategies to grow revenue and expand market reach.
- Identify new partnerships, opportunities, and key client relationships.
- Monitor market trends and adjust operations and marketing strategies.
- Maintain strong relationships with referral partners.
Sales & Client Relations
- Drive lead generation through outreach, networking, and relationship management.
- Negotiate and close service agreements aligned with client needs.
- Ensure high customer satisfaction and address concerns effectively.
- Collaborate with sales teams on tailored proposals and service plans.
Marketing & Branding
- Work with marketing team on digital campaigns (Google, Thumbtack, Angi’s List, HomeAdvisor).
- Represent the company at community and industry events.
- Track and optimize online marketing performance and ROI.
Reporting & Performance Tracking
- Develop systems to track KPIs, sales, and client acquisition.
- Utilize CRM software for reporting, follow-ups, and data analysis.
- Provide consistent updates to ownership on growth and performance.
Qualifications
- 5+ years in operations management, preferably in restoration, construction, or service industries.
- Strong understanding of P&L, AR/AP, and business analytics.
- Proven leadership, project coordination, and business development skills.
- Excellent communication, organizational, and decision-making skills.
- Proficiency in CRM software (Workiz preferred) and Microsoft Office.
- Ability to multitask and thrive in a fast-paced environment.
- Valid driver’s license and reliable transportation.
Key Skills
Leadership, Staff Management, Business Analysis, Strategic Planning, Client Relationship Management, Process Optimization, Sales & Marketing Collaboration.
Leadership, Staff Management, Business Analysis, Strategic Planning, Client Relationship Management, Process Optimization, Sales & Marketing Collaboration.
Benefits
Competitive salary (based on experience), performance-based bonuses, paid time off, holidays, and professional development opportunities.
Competitive salary (based on experience), performance-based bonuses, paid time off, holidays, and professional development opportunities.
Compensation: $75,000.00 - $90,000.00 per year
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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Competitive Compensation
Career Advancement Opportunities
Fast Paced Work Environment
Health Benefit Options
Hands on Training for all skill levels